FAQs

1. WHAT ARE QUIRKY WEAR'S CUSTOMER SUPPORT WORKING DAYS?
Our customer support is available from Monday to Saturday, excluding public holidays. You can reach out to us during these days for any assistance you need.

2. HOW DO I PLACE AN ORDER ON QUIRKY WEAR'S ONLINE STORE?
To place an order, browse through our products, select the items you wish to purchase, choose the desired size and quantity, and click "Add to Cart." Once you're ready, proceed to checkout, where you will fill in your shipping details and payment information.

3. HOW DO I KNOW MY ORDER HAS BEEN SUCCESSFULLY PLACED?
Once your order is successfully placed, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer support.

4. HOW DO I TRACK MY ORDER?
After your order is shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status of your delivery.

5. CAN I MODIFY MY ORDER ONCE IT'S SUCCESSFULLY PLACED?
Unfortunately, once an order is placed, it cannot be modified. However, you may cancel the order within a specified timeframe and place a new one with the desired changes.

6. HOW DO I CHANGE MY ADDRESS?
If you need to change your shipping address, please contact our customer support as soon as possible. Address changes can only be made before the order is processed for shipping.

7. WILL YOU REFUND THE SHIPPING CHARGES IF I CANCEL MY ORDER?
Yes, since we offer free delivery, there are no shipping charges to refund. If you cancel your order before it has been dispatched, you will receive a full refund.

8. HOW DO I CANCEL MY ORDER?
To cancel your order, contact our customer support team within 4 hours of placing the order. If the order has not yet been shipped, it will be canceled, and you will receive a refund.

9. HOW WILL I GET MY REFUND IF I CANCEL MY ORDER?
Refunds will be processed through the original method of payment. Depending on your payment provider, it may take a few business days for the refund to appear in your account.

10. ARE THERE ANY HIDDEN CHARGES APPLICABLE ON MY ORDER?
No, there are no hidden charges on your order. The total amount displayed at checkout is the final amount you will be charged.

11. WHAT TO DO IN CASE OF PAYMENT FAILURE?
If you experience a payment failure, please retry the payment process. If the issue persists, contact your bank or payment provider for assistance.

12. WHAT TO DO IF MY ACCOUNT HAS BEEN DEBITED EVEN AFTER RECEIVING A PAYMENT FAILURE NOTIFICATION?
If your account is debited despite receiving a payment failure notification, the amount will usually be refunded to your account within a few business days. If the refund is delayed, please contact our customer support team.

13. HOW CAN I OBTAIN FREE SHIPPING?
At Quirky Wear, we offer free shipping on all orders with no minimum purchase required. Enjoy shopping without worrying about extra shipping costs!